Shipping & Tracking
When will my order ship?
When will my order ship?
Orders are usually processed and shipped within 3 working days of purchase.
How do I track my package?
How do I track my package?
We will send you a tracking number when your order ships. Simply visit the carrier’s website and enter the tracking number to see the shipping status of your package.
Why can’t I track my order on the website?
Why can’t I track my order on the website?
Tracking information will appear 2–5 days after shipment updates. If unavailable, please try again after 1–2 days.
Why is my shipment status not updating?
Why is my shipment status not updating?
Your shipment may be delayed due to reasons such as weather incidents, customs, or carrier backlogs.
Orders & Payments
What methods of payment do you accept?
What methods of payment do you accept?
We accept PayPal, Credit Card (Visa, MasterCard, Discover, and American Express), and Debit Card.
What is your return policy?
What is your return policy?
If there’s something wrong with your order (defective, incorrect, or damaged), please contact us within 7 days of receiving your order. Once approved, we’ll send a replacement. Please do not return anything before contacting us. You will be responsible for return shipping costs, and original shipping charges are not refundable.
Product Information
Where are MamaCare products manufactured?
Where are MamaCare products manufactured?
All of our vitamins and supplements are designed, tested, approved, and manufactured in Australia.
Where can I buy MamaCare products?
Where can I buy MamaCare products?
You can shop online directly at mamacare.com.au.
How should I store my nutrition?
How should I store my nutrition?
We recommend following the label instructions. Generally, store products at room temperature (25°C), away from direct sunlight or heat.
What age group is suitable to consume an adult dose?
What age group is suitable to consume an adult dose?
As per TGA guidelines, an adult dose is suitable for individuals 18 years and older.
Usage & Health Advice
Can I take MamaCare products if I have a medical condition or take medication?
Can I take MamaCare products if I have a medical condition or take medication?
We recommend consulting your primary healthcare professional before using any supplements if you are taking medications.
Should I take my supplement with a meal?
Should I take my supplement with a meal?
Some supplements are best taken with meals, while others are best taken on an empty stomach. Follow the specific usage instructions detailed on the product pack.
Got any more questions?
Have a question or comment? Don't be shy: Reach out and say hi!
Support hours: Monday-Friday, 7am-3pm
