FAQ

When Will My Order Ship?

Orders are usually processed and shipped within 3 working days of purchase.

How do I track my package?

We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.

Why Can't I Track My Order On The Website?

Please note that the tracking information will be displayed after 2-5 days after being updated.
Therefore, if you can't find tracking information about your package, please try in 1-2 days later.

Why Is My Shipment Status Not Updating?

Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs.

What Methods of Payment Do You Accept?

We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card.

What Is Your Return Policy?

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. www.mamacare.com.au reserves the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.

Where can I buy mamacare products?

Mamacare products are available in many pharmacies and health food stores around Australia, New Zealand, the UK, Europe, the USA and Canada. For your convenience, you can also shop online right here at mamacare.com.au

What age group is suitable to consume an adult dose?

As per TGA guidelines, an adult dose is suitable for individuals 18 years and older.

Where does mamacare source its ingredients from?

Because we are committed to only using premium quality ingredients in all our products, we source our ingredients from all around the world.

Should I take my supplement with a meal?

Some dietary supplements are best taken with a meal, while others are best taken on an empty stomach.
Each and every Ultra Nature Product has specific instructions regarding dosage and usage detailed on the pack. It is recommended to follow these instructions closely.

Can I take mamacare products if I have a medical condition or take medication?

We recommend consulting your primary health care professional before using any supplements if you are already taking other medications.